Real Estate Industry: Work Health Safety Priority Areas

For real estate agents in Western Australia, ensuring work health and safety (WHS) is paramount to protect themselves, workers, clients, and colleagues.

1. Communication and Training

Communication and training underpins the processes and systems that are applied in a workplace from a work health safety perspective establishing clear communication channels with colleagues and clients regarding safety procedures is critical. Workers should be provided regular safety training and education to ensure awareness and compliance.

2. Compliance with WHS Regulations

There are many sources of information related to work hold safety laws an regulations. Compliance with laws and regulations often proves to be both efficient an ethical for good business practises.

It is important to staying informed about WHS laws and regulations relevant to real estate activities.  Ensuring full compliance with WHS requirements includes providing necessary personal protective equipment (PPE) and safety training.

3. Driving Safely

The risk of driving is likely to be underestimated in the real estate sector with very mobile workforces and high requirement for mobility. Driving accounts for a large percentage of significant injury and fatalities across all industries. Safely navigating to property locations in especially in remote and unfamiliar areas is important, as is adhering to road safety regulations and managing fatigue.

4. Emergency Preparedness

Given that many real estate agents work in a variety of locations, emergency preparedness can feel overwhelming however developing and regularly reviewing emergency response plans for offices and properties will ensure that clients and colleagues are aware of emergency procedures such as evacuation plans this will also include the necessity to conduct drills so that in the event of a real emergency occupants are familiar with safe evacuation and responses.

5. Documentation and Reporting

In the world of work health and safety evidencing good practices are important to demonstrate and record activities. Records should be kept for inspections, incidents and other safety events. They are also a mechanism for staff and workers who report safety issues and show data to assist with decision making and due diligence.

6. Property Inspections and Showings

It’s important to prioritise the safety of staff clients and prospective buyers during property inspections so identifying and addressing potential hazards in a property such as uneven flooring or loose handrails is a good start this process can be initiated and with an inspection.

7. Client and Visitor Safety

It’s also important to implement safety measures during open houses and viewings to present prevent accidents in injuries. Clear communication regarding safety guidelines is part of this process.

8. Client Screening and Verification

There are many unknowns when it comes to dealing with the public so conducting thorough client screening to minimise risks associated with meeting unknown clients is a great start to your risk management this may also include verifying client identity and their intentions for interaction before conducting any business.  

9. Property Security

Taking steps to ensure properties are safe such as securing against vandalism theft or unauthorised access also falls within work health and safety measures. Implementing security measures such as alarms and proper locking message mechanisms is a straightforward method of ensuring baseline level of security, not only for the property but also for workers.

10. Psychosocial Hazards and Work Related Stress

Psychosocial hazards have the potential to cause psychological injury and harm. Promoting mental health and healthy well-being practices among colleagues and staff is an excellent way to enhance your productivity and interactions in your organisation.

These WHS priorities underscore the diverse and dynamic nature of the real estate profession in Western Australia. By consistently addressing these concerns and fostering a culture of safety within the industry, real estate agents can contribute to a safer and more secure environment for everyone involved.

Written By Michelle Strother – Work Health and Safety Practitioner

CCIWA, Business Law WA and REEFWA has taken all reasonable care in preparing this document. The contents of this document do not constitute legal advice and should not be relied upon as such. Specific advice for your situation should be sought from CCIWA, Business Law WA or a professional adviser before any action is taken. Neither REEFWA, CCIWA nor Business Law WA accept responsibility for any claim that arises from any person acting or refraining from acting on the information contained in this document.

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