Currently Section 65 of the Fair Work Act 2009 (Cth) (FW Act) allows an employee to request a flexible working arrangement if they are parents of school-aged or younger children or carers, have a disability, are over 55 years of age, or are a victim of family violence or supporting such a victim.
The Act has expanded the definition of family and domestic violence to include abusive and threatening behaviour, not just violence.
When an employee makes a request for flexible working arrangements, Employers will need to discuss the request with the employee, genuinely try to reach agreement to accommodate the employee’s circumstances, and have regard to the consequences of the refusal for the employee.
Employers are required to not only provide written reasons for any refusal, but to identify the reasonable business grounds justifying that refusal. Employers will also have to state what other changes (if any) to the employee’s working arrangements they will be willing to make, and inform the employee of their right to dispute the refusal. A failure to do any of these things could result in penalties being imposed.
Currently, refusals can only be challenged if the employer consents, or has previously consented (for example as part of an enterprise agreement) to arbitration. That limitation under the new Act no longer exists.
Where an employer refuses a request for flexible working arrangements, or did not respond within 21 days, the employee and employer will first have to attempt to settle the dispute at the workplace level. If no resolution was reached, either party could apply to the Fair Work Commission (FWC) to resolve the dispute. The FWC could deal with such disputes in any manner that it considered appropriate, such as mediation, conciliation, making a recommendation, expressing an opinion, or arbitration.
Where the FWC considered that arbitration was appropriate, it could order the employer to provide a written response or additional details, or make any other order to achieve compliance with the obligations set out above.
The FWC could also determine whether reasonable business grounds existed to refuse a request and, if not, order that the request be granted or that alternative arrangements be put in place to accommodate the employee’s request. In resolving such disputes the FWC will be directed to consider fairness as between the parties, and they must not make orders unless strictly necessary.